Shipping & Delivery Policy

The Trust does not sell, deliver or dispatch any physical products through the Website. Payments made on the Website are voluntary donations, contributions and registrations for seva, puja, events, programmes and similar religious or charitable services. Accordingly, no goods are shipped, couriered or physically delivered to any address, and no shipping or delivery charges apply.

1. No Physical Shipping

The Website is used for donations, seva/puja registrations, event participation and related services only. It is not an e-commerce or product-sales platform. As no tangible goods are ordered or sold, there is no shipping, courier, freight or delivery process involved in any transaction.

2. How Confirmations Are Delivered

Where a payment is successfully received, the acknowledgement, receipt or confirmation (as applicable) is provided electronically — for example on-screen after the transaction and/or by email or message to the contact details you provide. Users are requested to enter accurate contact information so that such confirmations can reach them.

3. Seva, Puja and Prasad

A seva or puja is a religious service performed at the Pitham on behalf of the devotee; it is not a shippable product. Where prasad or a similar sacred item is associated with a particular service, it is ordinarily made available for collection at the Pitham or handed over as arranged by the Trust for that specific service, subject to the terms shown for that service. Any such arrangement, where offered, is not a commercial shipment and no delivery guarantee is implied.

4. Timelines

As nothing is shipped, no shipping or delivery timelines apply. Processing of a seva, puja, registration or donation acknowledgement is handled by the Trust in the ordinary course, subject to the details and schedule of the relevant service or event.

5. Cancellations and Refunds

Cancellation and refund matters are governed by the Trust’s No Refund / Cancellation Policy, which should be read together with this notice and the Terms & Conditions.

6. Contact

For any query regarding this notice, please write to spbsphelpline@gmail.com.